Welcome to GNPOUCH. Please read the following terms carefully before using our website or placing an order. By purchasing from GNPOUCH, you agree to these Terms & Conditions.
đź”’ Privacy & Data Protection
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GNPOUCH complies with applicable privacy laws and regulations.
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By submitting your personal data, you consent to us storing and using it for order fulfillment and customer service.
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We take appropriate measures to safeguard your information.
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You may request a copy of your stored data or request deletion at any time.
đźš« Age Restriction & Ordering
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You must be 19 years of age or older to purchase from GNPOUCH (legal age for nicotine products in Canada).
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Orders placed by minors or on behalf of minors will be cancelled.
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Fraudulent or false orders will be tracked, reported to authorities, and may result in legal action for damages or costs.
🌍 Customs, Duties & Taxes
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Customers are responsible for complying with their country’s import regulations for nicotine products.
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All customs duties, taxes, and import fees are the responsibility of the buyer.
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GNPOUCH does not refund, replace, or reship goods seized by customs.
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Please check your country’s regulations before placing an order.
đź’ł Payment & Delivery
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Accepted payment methods are displayed at checkout.
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All prices are shown in Canadian Dollars (CAD). Taxes may apply depending on your location.
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Orders are normally shipped within 1–3 business days (Mon–Fri).
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Delivery times vary by location and shipping method.
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Shipping costs (if applicable) are shown at checkout.
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It is the customer’s responsibility to provide a correct delivery address. GNPOUCH is not responsible for lost orders due to incorrect addresses.
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If an item is out of stock, it may be removed from your order and refunded. Ordering a replacement counts as a new order.
📦 Unclaimed Packages
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Shipments must be collected within the timeframe given by the carrier.
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GNPOUCH does not refund or replace unclaimed or refused packages.
❌ Cancellations
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Once an order has been processed, it cannot be cancelled.
↩️ Returns & Incorrect Orders
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If you receive a damaged or incorrect product, please contact us within 10 days.
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Items must be returned in their original packaging using the same carrier.
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Include a detailed description of the issue when contacting support.
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If we cannot send a replacement within a reasonable time, we will refund the product cost and approved return shipping fees.
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Returns are not accepted for taste preference, ordering errors, or product incompatibility.
đź“ť Misprints & Information
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While we strive for accuracy, GNPOUCH reserves the right to correct product descriptions, prices, or specifications without prior notice.
⚡ Force Majeure
GNPOUCH is not liable for delays or failure to fulfill orders caused by events outside our control, including but not limited to:
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Natural disasters
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War or political unrest
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Strikes or labor disputes
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Transportation disruptions
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Supplier delays
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Power outages
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Government restrictions
⚠️ Nicotine Disclaimer
Nicotine is an addictive substance. GNPOUCH products are intended only for adults 19+ who are current nicotine users.
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Not for sale to minors, non-smokers, or non-nicotine users.
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Please use responsibly.
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