Shipping and order issues
Delivery Time
Shipping times vary depending on the selected method, but most orders are delivered within 1–3 business days.
📖 Learn more in our full Shipping Policy.
Order Tracking
Yes — every GNPOUCH order comes with a tracking number, allowing you to monitor your shipment in real time and stay updated on the progress of your delivery.
Secure Payments
Yes — absolutely. All transactions on GNPOUCH are processed through a safe, encrypted, and reliable payment system, ensuring maximum security and protection for your personal and financial information.
Shipping Availability
Orders can only be shipped within Canada. If your country does not appear in the list, it means we are not currently offering international delivery.
Order Confirmation
Your order confirmation email will usually arrive within a few minutes. If you don’t see it in your inbox, please check your spam or junk folder. If it still hasn’t arrived, please contact us at info@getnicpouch.com for assistance.
Currently, GNPOUCH only ships orders within Canada. If you are located outside of Canada, certain products may not be available for purchase due to shipping restrictions, customs regulations, and local laws regarding nicotine products.
We understand the demand from international customers and are actively working on expanding our shipping options to other countries in the future. Stay tuned for updates as we continue to improve our logistics and make GNPOUCH products more widely available worldwide.
Store Hours & Order Processing
Our online shop is open 24/7, so you can place an order at any time. All orders are packed and processed on regular business days (Monday to Friday, excluding holidays).
We ship from our warehouse in central Sweden.
Payment
Look in your spam first, otherwise wait for about 30 minutes and contact us if you have not received your confirmation. Sometimes, however, very rarely, the contact between the bank and our system can be lost, then the amount can be reserved but paid back automatically to your account within a couple of banking days.
Normally 1-3 business days.
Product questions
No, all our products are 100% tobacco-free.
Nicotine pouches are a portion that places under the upper lip usually at one of the sides. They can be used as a substitute for smoking and does not contain tobacco.
Nicotine is an addictive substance. We don’t sell to people under the age of 18. If you are pregnant, you should not use these products, and if you have any underlying disease you should consult a doctor before using any nicotine products.
It may vary slightly from product to product, but most contain nicotine, flavors, sweeteners, pH adjusters and fillers.
A can usually contain 20-25 servings.
Normally 6 – 12 months. Shelf life for the product is placed on the bottom label of the can.
No, but what you can experience is that the taste has decreased slightly, but otherwise, you can use the products as usual.
It’s not dangerous. Actually, your body will absorb less nicotine if you accidentally swallow a pouch, compared to if you have it under your lip.
No products in the cart. 