🔒 Privacy & Cookies Policy – GNPOUCH

Last updated: 2025-01-01

GNPOUCH is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This policy explains how we collect, process, and safeguard your information when you use our website and services.

🗂 Processing of Personal Data

The company responsible for processing personal data is:

GNPOUCH
📧 info@gnpouch.com

You may contact us at any time to request access to, correction of, or deletion of your personal data.

🎯 Purpose of Data Collection

We collect and process your personal data to:

Manage your customer account and process your orders
Deliver products and provide customer service
Send important order updates and service notifications
Offer promotions, newsletters, or loyalty rewards (only with your consent)
Improve our website, services, and product offerings

Marketing communications are only sent based on your consent or where permitted by applicable law.

👤 Personal Data We Process

When you shop with GNPOUCH, we may collect the following information:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely through third-party providers)
Information you voluntarily provide (such as feedback or preferences)

Payment processing is handled by trusted third-party providers. Your financial information is not stored by GNPOUCH.

⏳ Data Storage

Customer data is retained as long as the customer relationship exists.
Afterward, it may be stored for as long as required by applicable laws (e.g., tax and accounting regulations).

📨 Customer Reviews & Communications

GNPOUCH may contact you by email or SMS to request feedback or reviews of products you purchased.
Reviews may be displayed on our site or in promotional material.
You can unsubscribe from newsletters or promotional messages at any time by clicking “unsubscribe” in the message or contacting info@gnpouch.com.

✅ Your Rights as a Customer

You have the right to:

Request a copy of your personal data we store and how it is used
Correct any inaccurate information
Request deletion of your data (unless retention is required by law)
Restrict processing in certain cases (e.g., while correcting errors)
Withdraw consent to marketing at any time

🔐 Security of Your Data

We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, misuse, or loss. Access to your personal data is restricted to authorized personnel bound by confidentiality obligations.

We do not share your personal data with third parties unless required to complete your order (e.g., payment providers, shipping carriers) or required by law.

🍪 Cookies Policy

Our website uses cookies to ensure functionality and improve your browsing experience.

What are cookies?
Cookies are small text files stored on your device that allow us to recognize your browser and remember certain preferences or actions.

Types of cookies we use:

Essential cookies: Required for checkout, login, and cart functionality.
Performance cookies: Help us analyze site traffic and improve usability.
Preference cookies: Remember your choices (e.g., region, saved items).
Marketing cookies: Used for relevant promotions and ads.

Your choices:

You can disable cookies in your browser settings.
Essential cookies must remain enabled for our checkout and account features to work correctly.
By continuing to use our website, you consent to the use of cookies as described in this policy.

We do not store personal data in cookies, and session cookies expire once you close your browser.

🌐 GDPR & PIPEDA Compliance

GNPOUCH complies with both GDPR (General Data Protection Regulation – EU/EEA) and PIPEDA (Personal Information Protection and Electronic Documents Act – Canada) requirements.

For EU/EEA visitors: You have the right to access, rectify, delete, or restrict processing of your personal data, and the right to data portability under GDPR. You may also lodge a complaint with your local data protection authority.
For Canadian customers: GNPOUCH follows PIPEDA principles, ensuring your personal data is collected lawfully, used for identified purposes, stored securely, and accessible upon request.

If you have questions or concerns regarding your privacy rights, please contact us at info@gnpouch.com.

⚠️ Important Note: GNPOUCH products are intended only for adults (19+) who are current nicotine users. Your data is handled responsibly and never sold to third parties.